FAQs - C/U PROPERTY MANAGEMENT

C/U PROPERTY MANAGEMENT

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What is a rental installment?
The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

How can I make a payment?
We accept check, cashier's check, and money orders in our leasing office located at 1005 S Neil St, Suite 2, Champaign, IL 61820 made payable to CU Property Management. All payments received in the leasing office will be electronically processed. For your convenience, we also offer an online payment option. We are unable to accept cash.

How are maintenance requests handled?
We have an on-site maintenance team during office hours. Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no heat, no water, refrigerator not working) the maintenance team is on call 24/7.